Customer Service Executive – Inbound Calls (Lahore)

Job Description

Location: Lahore
Salary: PKR 60,000 – 70,000/month
Job Type: Full-Time

Job Description:
Join our growing Lahore-based support team as a Customer Service Executive (Inbound). You’ll be the first point of contact for incoming customer calls, assisting with general inquiries, product support, and issue resolution. We’re looking for someone confident, patient, and passionate about helping people.

Responsibilities:

Answer incoming calls and provide accurate information

Document interactions and follow up on open queries

Maintain a high level of professionalism with customers

Escalate complex issues to the relevant department

Requirements:

Intermediate or Bachelor's qualification

Excellent spoken Urdu and English

Prior call center or CSR experience preferred

Calm under pressure and good at multitasking