Customer Support Representative – Chat & Email (Lahore)

Job Description

Location: Lahore
Salary: PKR 60,000 – 70,000/month
Job Type: Full-Time

Job Description:
We are hiring a Customer Support Representative for non-voice (chat and email) channels. The role involves responding to customer queries, complaints, and feedback through written communication. Ideal for candidates with excellent writing skills and a customer-first mindset.

Responsibilities:

Respond promptly to customer emails and chats

Resolve complaints with a professional tone

Keep accurate records of each interaction

Collaborate with backend teams to resolve escalations

Requirements:

Bachelor’s degree preferred

Strong English writing and typing skills

2+ year of CSR or support experience is a plus

Familiarity with CRM tools or ticketing systems is a bonus